Safaricom’s Network Outage Resolved

    Bob Collymore, CEO, Safaricom

    We wish to notify the public that starting from 9:40 am Monday 24, April 2017, we experienced a system outage affecting a number of core services on our network.

    This outage affected Voice, Data, SMS, M-PESA and Enterprise services.

    Our engineers identified the root cause of the outage, which was a failure on both our core network as well as our redundancy options.

    Our team worked as quickly as possible to resolve the issue and invoked our Business Continuity Planning protocol to restore services and the incident was marked as closed at 4:30pm Monday 24, April 2017.

    At present, most Voice, Data, SMS, M-PESA and Enterprise services are available.

    We wish to assure our customers that their balances and the integrity of our system are intact.

    We apologise for all inconveniences caused.


    Bob Collymore

    Chief Executive Officer