Customer Service Week Innovation Awards


    ICS Kenya feted organizations that demonstrated exemplary performance to honour and celebrate their customers during Customer Service Week 2016. The colourful awards breakfast ceremony was held at Westwood Hotel at 8:00am

     The CS Week Innovation Awards are awards that recognize and celebrate the success of organizations that have demonstrated exemplary planning and execution, as well as creativity and innovation during the Customer Service Week.

    The winners were determined after a very competitive process where an eminent panel of judges comprising of Derek Bbanga – CEO Public Image Ltd, Tom Sitati CEO – Brand Integrated Ltd, and Sheila Kariuki CEO – Resource Associates Ltd; all respected brand experience strategists and management practitioners in industry,  assessed the submissions against the outlined criteria to determine the winners.

    ICS KENYA would like to congratulate the following organizations for their impressive performance as a demonstration of commitment to customer experience excellence:

    Award Category Award Description Winner
    CS Week Innovation Award – Best Community Service The organization with the best community service reach out as   customer service is service to humanity Huduma
    CS Week Innovation Award  – Leadership Engagement The organization that had top leadership fully engaged and involved in the CS Week activities because a culture of customer experience excellence is driven from the top DTB
    CS Week Innovation Award  – Most Sustainable   Initiatives The organization that had initiatives with a sustainability element to them for all year application to ensure customer engagement CBA
    CS Week Innovation Award  – Most Ingenious Concept The organization with creative originality. The most new and original ideas implemented during CS week Chloride Exide
    CS Week Innovation Award  – Internal Customer   Engagement The organization that had the best internal customer service activities to honour internal customers during CS Week I&M Bank
    CS Week Innovation Award  – Most Creative Concept The organization that had great creative expression during CS Week activities. The most unique and cleverly executed activities KRA
    CS Week Innovation Award  – Listening to Customers The organization whose CS Week activities were most aligned to the CS Week theme  – #ListeningToOurCustomers NBK
    CS Week Innovation Award  – External Customer Engagement The organization that had the best external customer service activities to honour external customers during CS Week Safaricom
    CS Week Innovation Award  – Best Communication Strategy The organization that had the best internal and external communication activities for customer experience during CS Week HELB
    CS Week Innovation Award  – Overall winner The organization that had very high scores all round in all the categories and who diversified their activities to achieve holistic customer satisfaction Huduma